Q. How do I return an item ? A. please send unopened, unused items back to World of Bears, 20 Lower Middle Street, Taunton, TA1 1SF, at your own cost, quoting your order number within 14 days of receipt of items.
Q. I placed an order and havent received a confirmation email A. Please double check your junk/spam folders, and ensure you checked out to the receipt page, if paying by paypal you will return to worldofbears.com for final confirmation
Q. How do I select shipping A. For Credit/Debit card payments as you check out one the pages is Shipping, select the delivery method you require. If paying via PAYPAL after you returned to our site from PAYPAL you will be able to select shipping method before final confirmation.
Q. Where is my item ? A. If you have received a shipping notification email, additional details are in this email, including estimated time of arrivals. Some parcels will not fit into letter boxes, so you may get a while you are out card to re-organise delivery when you are in.
Q. Will you provide a valuation for my bear? A. Sorry we do not do valuations
Q. Could I have a charity donation please? A. There are many worthwhile causes, we receive tens of requests per day, and have decided to focus our support on two charities, Somerset Air Ambulance and Railway Children.