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| About Us Elaine and her team at World of Teddy Bears would like to extend an invitation for you to visit her and her many beary friends, over eighteen thousand in fact! Don't be surprised if your breath is taken away as you enter either of her shops. World of Bears is renowned for being the worlds best and biggest teddy bear shop most people will have ever visited. There is something suitable for everyone, from young to old, and something for everyones budget. Both stores have areas dedicated to each major manufacturer, this combined with excellant knowledge makes her stores the leading specialist "teddy bear and friends" retailer in the UK. Most of the range's are on display at our stores, thats all under one roof, giving you the biggest in stock choice in the UK!Address: World of Bears, 20 Lower Middle Street, Taunton, Somerset, TA1 1SF. Telephone: (01823) 332050, or The Gorge Bear Co (01934) 743333. For full details to find us click on home, then contact us |
| Making A Purchase Making a purchase could not be easier. Just browse our Catalog, and click on any items that you wish to buy and put them into the shopping cart. After you have finished your selection, click on "Order" and you will be asked for a few details that we need to be able to satisfy the order.We accept credit card payment. If you are shopping from outside United Kingdom or anywhere else, place your order and your credit card company will convert the transaction to your own currency.We accept Visa and Mastercard. You may also provide your credit card information via phone, snail mail or over the Internet. Please do not send credit card information by email as this is not secure.When placing an order on-line this is treated as an offer price for the goods, shortly after placing an order on-line an automatic copy will be sent by email. After this the order will be confirmed with delivery details, along with acceptance of the offer price through the payment of the monies due. We reserve the right to withdraw products at any time. |
| Shipping And Handling Where parcels are sent outside the EU, the price remains the same with the VAT portion contributing towards postage and packing. The customer is responsible for all import duties and taxes. Where the postage is excessive due to volumetric weight or physical weight, when the parcel is weighed at dispatch (after payment is taken), we reserve the right to re-negiotate on the postal charges. |
| Delivery Schedule You will normally receive your order within 10 business days of dispatch (as advised by the postal service) . However some orders may take up to 28 days. You can chose to have UK parcels delivered within 48 hours from date of dispatch for a small extra charge. For international orders additional options are available upon requestMost orders will be processed within 5 working days, orders selected with standard, or inclusive postage, can take upto 10 working days to be received from the date of posting. In the unlikely event the item has sold out, you can be rest assured its already on order, and should be dispatched to you within 28 days. Where this is not feasible due to supply problems we will let you know. Please also note that new ranges on the site will already show an estimated delivery date. |
| Back Orders If your item is not in stock, we will back order for you. You will always be emailed with the option to cancel your order if you would rather not wait and if we cannot deliver the item within 28 days. |
| Tax Charges Our business is operated from United Kingdom and VAT is added to all orders, and is inclusive within the price shown. Currency of the transaction is GBP, Sterling, £. Dollars are shown as indicative figure in brackets, however it is upto the purchaser to contact their card issuer to obtain a correct exchange rate, the transaction itself will be made in GBP, Sterling, £.Where parcels are sent outside the EU, the price remains the same with the VAT portion contributing towards postage and packing. The customer is responsible for all import duties and taxes.All T&C's are governed under english law. |
| Credit Card Security Highly secure with sophisticated fraud screening provided by Actinic Payments (Credit Call)· 100% PCI DSS level 1 compliant. · Fraud protection enabled through The 3rd Man, 3D secure, CV2 and AVS.Please note we do not see your credit card details. For full details please visit https://www.pcisecuritystandards.orgIf you are not comfortable with this, either order on-line and send your credit card details.. Ask for an invoice to be sent and then make your payment. Additionally you may phone one of our stores and place the order over the telephone. |
| Guarantee We guarantee your satisfaction. All of our merchandise comes with a 7 day money back guarantee. If you are not completely satisified please contact The World of Bears for a returns reference within 7 days of receiving the order, and send the goods back to us for a refund. For international orders an additional 10% re-stocking fee will also apply. The money back guarantee excludes custom made personalised items.on placing an order on-line an automatic copy of the offer will be sent by email. After this the order will be confirmed with delivery details, along with acceptance of the offer price. In the unlikely event a mistake has been on the price shown, We reserve the right to withdraw the item from sale. The offer is accepted when the contract is formed through the payment in full of the goods. |
| Reaching Us If you need to reach us, please email us using the contact Elaine button on our home pageAlternatively, you can call on (UK) 01823 332050 Taunton Shopor write to us at World of Bears, 20 Lower Middle Street, Taunton, TA1 1SF, United Kingdom.Opening hours, Mon to Sat, 10:00 am - 5.30 pm |
| Privacy Policy World of Bears do not disclose buyers information to third parties. Cookies are used on this shopping site to keep track of the contents of your shopping cart, to store delivery addresses if the address book is used and to store your details if you select the 'Remember Me' Option. They are also used after you have logged on as part of that process. You can turn off cookies within your browser by going to 'Tools | Internet Options | Privacy' and selecting to block cookies. If you turn off cookies, you will be unable to place orders or benefit from the other features that use cookies.Data collected by this site is used to: a. Take and fulfill customer orders b. Administer and enhance the site and service c. Only disclose information to third-parties for goods delivery purposes d. E-Newsletters, and sending of promotions |
| Returns Policy We guarantee your satisfaction. UK Items returned within the seven-working day cooling off period; please email us before returning the item so that if the problem cannot be resolved the refund can be processed efficiently.By law, customers located in the UK also have the right to withdraw from the purchase of an item within seven working days of the day after the date the item is delivered. For more information see Your Statutory Rights.Where you are withdrawing from your purchase within the seven working day cooling-off period, and there has been no error on our part, we will refund the cost of the item and the cost of sending the item to you as follows:where you are returning an item that was part of a larger order, we'll refund the item and any charge for delivery that you incurred for that itemwhere you are returning an entire order, we'll refund applicable delivery charges and the per-delivery charge that you incurred where we collect an item from you, we reserve the right to recover the costs of collection from you. We will not refund the cost of giftwrapping, your costs in returning the item to us and other services provided to you in connection with your purchase unless you return the item to us because of an error on our part or because it is defective. Other destinationsAny refund will exclude postage and orders will refunded minus 10% re-stocking fee. Personalised ItemsThe money back guarantee excludes custom made or personalised itemsLayaway CustomersIf you have chosen layaway you will be entering into a binding contract to complete payments iaw the agreement. The first payment non-refundable if you choose to terminate the agreement, and any remaining balance will be issued as a credit note. Full details are on the layaway screen.Please note PawPrints are not collected on purchases made with PayPal, and are only accrued on payments made, cancelled orders where refunds are issued may result in the PawPrint balance and issued vouchers where PawPrints where collected for the refund being voided. |
| Remittance Terms To ease the purchase of your favourite bear or animal World of Bears offers a layaway service.The layaway service works like this ..... 1) You select what you would like to buy, choose you favourite face if need be. 2) we divide the amount by the layaway term, eg £90 would be £30 for 3 payments, we would take £30 deposit, and the following 2 payments of £30 one and two months later.3) If required we will ship your order when paid for in full.We also guarantee that the item you have personally chosen if in the shop (face and limited edition no) is the one that you will be sent. Payments can be made by credit card which will be automatically collected each month. There is no additional charge for this service.To use the layaway service when ordering on the web,please select layaway when checking out, otherwise payment in full will be taken; it will be your responsibility to send us the credit card details within 7 days otherwise your order will be automatically cancelled. PawPrints only issued on each payment made. PawPrints will be forfeited on whole order / customer total balance on late paymentPlease note the deposit is non-refundable, and any surplus balance will be issued as a credit note. Please also note layaway is not available on special offers, vouchers or clearance lines.Deposits When an item is due for delivery, you have an option of "pay now in full", a deposit or layaway. Selecting deposit will mean us reserving the item against your deposit, and we will take the balance upon dispatch. Deposits are non-refundable unless we cannot meet the agreed delivery schedule. PawPrintsWhere PawPrints are used as partial payment, this is an automatic deposit and the value is non-transferable, cancelled orders will mean loss of the PawPrint voucher. |
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