Q. How do I return an item ? A. If youve changed your mind about keeping your purchase, please return it, at your cost, in its original condition with proof of purchase and well exchange or refund it. Unless faulty, this should be within 30 days of receiving your order. By original condition, wed expect this to mean that youve kept packaging and labels, and that the item and packaging is undamaged and unused. Please see our Returns Page for full details.
Q. I placed an order and havent received a confirmation email A. Please double check your junk/spam folders, ensure @worldofbears.com is on your white list, and ensure you completely checked out to the receipt page, if paying by paypal you will return to worldofbears.com for final confirmation
Q. How do I select shipping A. For Credit/Debit card payments as you check out one the pages is Shipping, select the delivery method you require. If paying via PAYPAL after you returned to our site from PAYPAL you will be able to select shipping method before final confirmation.
Q. Where is my item ? A. If you have received a shipping notification email, additional details are in this email, including estimated time of arrivals. Some parcels will not fit into letter boxes, so you may get a while you are out card to re-organise delivery when you are in. Please note you will get shipped emails in the evenings and at weekends, post is collected on working days only. The tracking information will appear in late evening of the day that the parcels are collected.
Q. Will you provide a valuation for my bear? A. We offer valuations for insurance purposes on Steiff bears for a fee of £20, plus £5 for each additional item. We do not offer valuations on other ranges, or provide a tracing service, we advise to try ebay to see market rate.
Q. Do you know where I can get my bear repaired A. There is a Teddy Bear Hospital in Lyme Regus, Dorset, please note this is not affiliated to us in any way, so please make direct contact.
Q. Could I have a charity donation please? A. There are many worthwhile causes, we receive tens of requests per day, and have decided to focus our support on the Somerset Air Ambulance.
Q. Can I pre-order a bear? Yes, if available on line just order the bear, please note if using PAYPAL you will be paying in full, if credit card (recommended), the amount is pre-authorised, and we will physically take the monies on dispatch. Alternately just email or call us to go on a reserve list, we will let you know when its in, and upon payment in full we will dispatch the item.
Q. Can I put a deposit down? We do not require deposits to reserver a bear.
Q. Do you offer layaway? We do not offer layaway, PAYPAL do offer interest free options subject to status when you spend over £150