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Returns

If you’ve changed your mind about keeping your purchase, please return it, at your cost, in its original condition, unused with proof of purchase and we’ll exchange or refund it. This should be within 30 days of receiving your order. By original condition, we’d expect this to mean that you’ve kept packaging and labels, and that the item and packaging is undamaged and the item is unused.

Refunds exclude the cost of giftwrapping, or personalised products, or your costs in returning the item to us, and for any upgraded postage options and other services provided to you in connection with your purchase unless you return the item to us because of an error on our part or because it is defective.

Any goods returned should be in saleable condition, with labels attached, all packaging, and certificates where supplied, ie in the condition that you received them and not contaminated.

Please return to:

World of Bears
20 Lower Middle Street
Taunton
TA1 1SF

Please note all Non-UK (International) orders whether rejected/returned, , the amount refunded will be the total less the actual cost of shipping, customs charges and returns charges which maybe higher than the contribution paid.

We do not accept returns from businesses

Trade Returns

For trade sales (to businesses, paid by business cards, business paypal, personnel card, volume sales and multiple items) all sales are final. Any shortages must be reported within 24 hours of receipt. Any returns subject to agreement.

Faulty Products

Please email us with the issue, with photos, so we can quickly resolve the issue, for faulty products within 30 days of receipt we would either offer a refund/repair/replace the item dependent on the nature of the problem.

For items that are over 30 days from receipt, but less than six months, we would attempt repair on return, and if this wasn’t possible offer a replacement.

Please note a faulty product, is not a ripped or torn product through aggressive play, soft toys are for cuddling or facial expression 🙂

What are our customers saying?

I ordered a fluffy penguin and baby from world of bears for my great nieces 5th birthday! She had asked for one! Delivery was very quick 1 day!!! My niece absolutely loves it.Would defenatly order from them again and recommend them.Brilliant service and products.

jackie nicoll
Verified Customer

Trusted Customer
Verified Customer

Perfect present, just what I wanted

Elizabeth bowden
Verified Customer

I ordered these for my daughter's birthday they were beautifully packaged and arrived quickly, I will definitely be buying from you again

Tamahine Boyd
Verified Customer

Nice teddy soft and cuddly

william morrison
Verified Customer

Shop with confidence

Being established since 1999 in Somersets Cheddar Gorge and County Town of Taunton. The Gorge Bear Co and World of Bears are renowned for being the worlds best and biggest teddy bear shop most people will have ever visited.

Steiff boxes and  drawstring bags image

Steiff boxes and drawstring bags

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Bricks n’ mortar high street stores

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UK real-time delivery updates

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No quibble 30 day returns

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5 star independent feedback

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Diana Dawson
Verified Customer

Lovely bear

Barrie Roberts
Verified Customer

Paddington was just perfect. Immaculate in all ways as was his box. Detail on this bear is exceptional and he really stands out!

Nan Staines
Verified Customer

Quirky. Fun. Lovely. But not as soft a cuddle as was expected.

Teresa May
Verified Customer

Great Excellent service, well packed. Delightfully packed in their own muslin bags.

Sandra M�nty
Verified Customer

Can't have enough of Jellycat's Bashful Bunnies!

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