Over 18000 different bears, animals, soft-toys, gifts, past and present, currently in stock.
"World of Bears is great as once you have tried the best, why bother with the rest! - CW Carlisle"
Elaine and her team at World of Teddy Bears would like to extend an invitation for you to visit her and her many beary friends, over eighteen thousand in fact! Don't be surprised if your breath is taken away as you enter either of her shops. World of Bears is renowned for being the worlds best and biggest teddy bear shop most people will have ever visited. There is something suitable for everyone, from young to old, and something for everyones budget. Both stores have areas dedicated to each major manufacturer, this combined with excellant knowledge makes her stores the leading specialist "teddy bear and friends" retailer in the UK. Most of the range's are on display at our stores, thats all under one roof, giving you the biggest in stock choice in the UK!.
World of Bears
20 Lower Middle Street
Making A Purchase
Making a purchase could not be easier. Just browse our store, and add any items that you wish to buy into the shopping cart. After you have finished your selection, click on 'Checkout' and you will be asked for a few details that we need to be able to complete the order.
We accept Visa, MasterCard. We do not charge for any item until it is ready to ship. Backordered items are not charged until they are shipped. If you do not wish to pay online, you may send your card information via phone, fax or by post. Please note Paypal payments are immediate.
If you have made a mistake in your order and cannot correct it in the shopping cart, contact us and we will correct the mistake.
When confirmation of your order is received, this is to indicate that we have received your order. It does not indicate that a contract exists between us. We will indicate acceptance of your order, and hence a contract between us, when we send you an invoice upon shipping. We have included this term to protect us in the case that a mistake has been made in pricing, i.e. we have inadvertently under-priced goods, or we are no longer able to supply a particular product for some reason. In the case of a change of price, we will always contact you first to ensure that the price is acceptable.
Please note products may vary as library pictures are used, sizes are generally tip to toe, so for bears sitting they around around 2/3 of the size. Items are handmade so airbrushing, stuffing, finishing, looks, colour etc can vary, if you are after a specific face look, we are more than happy to take a photo on request of the actual item to be shipped.
SELECT SHIPPING / DELIVERY OPTIONS:
Items are marked that come with Steiff boxes and pullstring bags
UK Standard Tracked within 5 working days
UK Priority Tracked 2 working days
World-Wide, AirMail (upto 2kg), 5-15 working days from dispatch
Priority in stock orders are generally processed by 2pm on working days, any problems on availability we will email you.
Please note these are estimated times only, and during severe weather or busy periods are subject to taking longer
Mail is collected from us working days only, so if you get a dispatch notification on a non-working day, it is all packed up ready for next working day collection.
We will require proof of delivery so all items whih may signature upon delivery.
In the unlikely event the item has sold out, you can be rest assured its already on order, and should be dispatched to you within 28 days. Where this is not feasible due to supply problems we will let you know.
You must inform us within two working days if the goods are lost or damaged in transit so that we can make a prompt claim against the delivery company and correct the problem. Please quote your order number in all correspondence.
You agree that proof of delivery supplied by our delivery company is sufficient evidence to establish that goods have been received.
Our business is operated from United Kingdom and VAT is added to all orders, and is inclusive within the price shown. Currency of the transaction is GBP, Sterling, £.
Where parcels are sent outside the EU, the price remains the same with the VAT portion contributing towards postage and packing. The customer is responsible for all import duties and taxes.
All T&C's are governed under english law.
Credit Card Security
Highly secure with sophisticated fraud screening provided by Actinic Payments (Credit Call)
· 100% PCI DSS level 1 compliant.
· Fraud protection enabled through The 3rd Man, 3D secure, CV2 and AVS.
Please note we do not see your credit card details. For full details please visit https://www.pcisecuritystandards.org
Q. Poorly Bear?
If a problem occurs in loving your bear in the first month from receipt, please contact us regarding repair, replacement, or refund.
For loved bears owned upto six months from receipt, where there is a manufacturer fault as opposed to wear and tear (love), we will endeavour to repair the item, or provide a replacement if the repair is ineffective. Please do not hesitate to contact us for further information.
For loved bears that have been owned over six months that develop a problem through normal usage, such as a tear, burst seam, we suggest using a Teddy Bear Hospital if collectible, a local seamstress, or a family friend who is great at sewing.
Steiff offer a repair service on https://www.steiff.com/en-gb/contact
HOW WE USE YOUR PERSONAL DATA
We will use the personal information you supply to us in the course of submitting an order for the purpose of fulfilling that order.
Along with, or instead of, placing an order you may have sent an enquiry to us, in which we will use the information you've provided to respond to and answer the enquiry.
We may contact you by telephone, email or other means in relation to your order, for example: notifying you of delivery status, updating you on stock availability or informing you of changes with the order. You cannot opt out of these communications. We will never combine these communications with marketing promotions that you have a legal right to opt out of.
We may use your data for marketing purposes but will always provide a means for you to opt out. We may occasionally use the data you supplied, in our own Legitimate Interest, to send details of products and services that we believe may be of interest to you. We will never use your data in a way that conflicts with your own legal rights and interests.
If we share information with a third party, such as a payment gateway or delivery company, their use of your data will be limited to the purpose of fulfilling your order.
After your purchase, we use a third party customer feedback service to send you an email and request for your feedback, which you may choose to leave. The feedback is held on the customer feedback service's website and on our website. The service provider we use is FEEFO.
We will make our reasonable endeavours to ensure that all third parties treat your personal data in a legal and appropriate way.
We endeavour not to transfer the data of EU citizens outside the EU but where we cannot avoid it we will only do so via a third party that have conformed to all of the appropriate EU legislation providing equivalent protection to that if the data was retained within the EU, for example on a EU citzen requesting that a package is delivered outside the EU.
WHAT DATA DO WE HOLD?
We hold the personal data that you supplied in the course of placing your order or enquiry.
The data normally consists of: product information, transactional information, fraud checking information, name, address, phone number, email, special delivery instructions and potentially other information to ensure the successful completion of your order.
We may hold notes of our communication with you through different channels including, but not limited to: email, live chat, CRM (Customer Relationship Management system) and phone.
We will not seek personal information from you relating to race, religion, political affiliation, trade union membership, sexual orientation, medical or genetic history and we ask you not to provide such information to us under any circumstances.
HOW WE HOLD YOUR PERSONAL DATA
We will retain the personal information you supply to us in the course of submitting an order or an enquiry, for the purpose of fulfilling that order, responding to or processing that enquiry.
If you place an order, we will retain an electronic copy of your invoice data for the period required by HMRC, after which we will delete it.
Your information will be: securely stored on hardware that has limited access to only relevant persons; and on a server maintained by a third party such as a web host. Whether held by us on our hardware, or on our behalf by a third party, it will be kept secure and protected from unauthorised access using all reasonable means.
CO-OPERATING WITH LEGAL AUTHORITIES
If requested, we will pass information about you (and if relevant, your business) to legal authorities who have the legal right to demand such data.
Some advertisers, particularly Facebook and Google (but there are others), are used by us and decide what advertisements to show to people based on automated processing of personal information, in order to make those advertisements as relevant as possible to the people who see them. These advertisers should provide the means for you to opt out of such personalisation.
If you have engaged with us, but never placed an order, you may request the complete deletion of your details from our systems. Whether or not you have placed an order, you may request us never to contact you again, and we will comply with your request unless you make a further enquiry with us.
You have a number of rights in addition to those mentioned above, including access to the information ("the right to be informed"). If we process your data for marketing purposes on the basis of your Legitimate Interest, you have the right to object. You also have the right to withdraw your Consent to being marketed to, if you previously gave your Consent.
You have the right to see the data held about you and to receive a copy. You have the right to have any errors corrected. You have the right to ask and be told where your data came from.
You can exercise any of these rights by contacting us using the details below.
You have the right to lodge a complaint with the Information Commissioner's Office (ico.org.uk) if you believe any of your rights are being infringed.
HOW TO CONTACT US
If you have any questions or concerns, please do not hesitate to contact us through our contact us form.
If youve changed your mind about keeping your purchase, please return it, at your cost, in its original condition with proof of purchase and well exchange or refund it. Unless faulty, this should be within 30 days of receiving your order. By original condition, wed expect this to mean that youve kept packaging and labels, and that the item and packaging is undamaged and unused.
We will not refund the cost of giftwrapping, or personalised products, or your costs in returning the item to us, or for upgraded postage options and other services provided to you in connection with your purchase unless you return the item to us because of an error on our part or because it is defective.
Any goods returned should be in saleable condition, with labels attached, all packaging, and certificates where supplied, ie in the condition that you received them and not contaminated.
For trade sales (to businesses, paid by business cards, business paypal, personnel card, volume sales and multiple items) all sales are final. Any shortages must be reported within 24 hours of receipt. Any returns subject to agreement with 7 days of receipt, and will incur a 10% restocking charge.