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FAQ

Frequently Asked Questions

Where is my Parcel?

You will have been sent a tracking email, that provides full details of tracking, for orders made out the UK there may be duties / tax due, so keep an eye out.

Royal Mail (RM) are continuing to strike, with further days throughout Nov/Dec,
We are currently offering NO SLA’s on Royal Mail Services and there will be SIGNIFICANT disruption. More information here on https://www.royalmail.com/latest-news.

These strikes are likely to cause severe delays to deliveries. Even services used that are not Royal Mail or Parcelforce could still be delayed due to other carriers handling unusually high volumes, as they cannot simply scale up to replace the 115,000 postal workers on strike. So please be patient..

A new DPD priority option is now available for UK Mainland Services, to provide a different choice of delivery services.

I have returned an item when will it be refunded?

Returns take 10-14 days from receipt to be processed, thank you for your patience.

I tried to order, and payment was taken, but no order completed screen was shown?

If paying by credit card, and security checks fail, you will be told the status on the secure payment portal, it is possible a transaction appears as “pending”, which will naturally clear by the banking system in a few days.

How much is shipping internationally/non UK Mainland?

Add the items to the cart, select credit card check out, enter your address, and shipping options will be calculated and shown for you.

How do I select shipping?

For Credit/Debit card payments as you check out one the pages is Shipping, select the delivery method you require, and press next. If paying via PAYPAL after you returned to our site from PAYPAL you will be able to select shipping method before final confirming any change, and then confirming the order.

How do I return an item?

If you’ve changed your mind about keeping your purchase, please return it, at your cost, in its original unused condition, all labels attached, and any gift packaging with proof of purchase and we’ll exchange or refund it. Unless faulty, this should be within 30 days of receiving your order. Please see our Returns Page for full details. Return to World of Bears, 20 Lower Middle Street, Taunton, TA1 1SF, quoting your order number, once received returns take 7-10 days to be processed.

Do you have voucher / discount codes?

We do not offer any voucher or discount codes, unfortunately there is a lot of false advertising by code sites claiming to have latest deals for us, we are not affiliated to them or pay them any fees, they purely do this to direct you to national chains where they earn fees. As a Small Family Owned Business we try to take action but are mostly ignored.

I placed an order and haven’t received a confirmation email

Please double check your junk/spam folders, ensure @worldofbears.com is on your white list, and ensure you completely checked out to the receipt page, if paying by paypal you will return to worldofbears.com for final confirmation

Where is my item?

If you have received a shipping notification email, additional details are in this email, including estimated time of arrivals. Some parcels will not fit into letter boxes, so you may get a while you are out card to re-organise delivery when you are in.

Please note you will get shipped emails in the evenings and at weekends, post is collected on working days only. The tracking information will appear in late evening of the day that the parcels are collected.

Tracking shows it has been delivered, but I don’t know where it is?

If signed for, do you recognise the name or signature of the person who signed for it? The signature will be provided by the person who accepted the delivery and not always the person on the address label.

If the item was sent to your home, ask anyone else living there if they accepted the delivery. Please also check if the item has been left with a neighbour, or in your designated Safeplace if you have one.

If the item was sent to your work address, check with the post room and your colleagues to see if someone accepted the delivery.

If you bought the item online, check the shipping address was correct.

Will you provide a valuation for my bear?

We offer valuations for insurance purposes on Steiff bears for a fee.

We do not offer valuations on other ranges, or provide a tracing service, we advise to try ebay to see market sold rates.

Do you know where I can get my bear repaired?

There is a Teddy Bear Hospital in Lyme Regus, Dorset, please note this is not affiliated to us in any way, so please make direct contact.

Could I have a charity donation please?

There are many worthwhile causes, we receive tens of requests per day, and have decided to focus our support on the Somerset Air Ambulance.

Can I pre-order a bear?

Yes, if available on line just order the bear, please note if using PAYPAL you will be paying in full, if credit card (recommended), the amount is pre-authorised, and we will physically take the monies on dispatch. Alternately just email or call us to go on a reserve list, we will let you know when its in, and upon payment in full we will dispatch the item.

Can I put a deposit down?

We do not require deposits to reserve a bear.

Do you offer layaway?

We do not offer layaway, PAYPAL do offer interest free options subject to status, and offer when you spend a minimum amount.

Poorly Bear?

If a problem occurs in loving your bear in the first month from receipt, please contact us regarding repair, replacement, or refund.

For loved bears owned upto six months from receipt, where there is a manufacturer fault, as opposed to being loved, we will endeavour to repair the item, or provide a replacement if the repair is ineffective. Please do not hesitate to contact us for further information.

For loved bears that have been owned over six months that develop a problem we suggest using a Teddy Bear Hospital or Steiff if collectible, or for a cuddly bear a local seamstress, or a family friend who is great at sewing.

Steiff offer a repair service for loved Steiff Teddy Bears Here.

Got another question? Feel free to contact us and we’ll do our best to help!

What are our customers saying?

Fantastic service. Friendly and helpful.

Janet Harris
Verified Customer

Great Customer service. Delivery fast considering Xmas. Only prolem i had was my daughter knew i'd bought a Teddy because it came in a World of Teddy Bears box. Probably best to come in plain packaging as runied the surprise as she was there when parcel delivered

Katrina Rushby
Verified Customer

Superb quality keepsake item

Cee Francis
Verified Customer

The rabbit is pretty and the highest quality. The picture on the site and the original rabbit are almost equal. In life it's even better. Thanks a lot.

Olga Romanova
Verified Customer

He is so cuddly, well worth buying.

Judith Raudies
Verified Customer

Shop with confidence

Being established since 1999 in Somersets Cheddar Gorge and County Town of Taunton. The Gorge Bear Co and World of Bears are renowned for being the worlds best and biggest teddy bear shop most people will have ever visited.

Steiff boxes and  drawstring bags image

Steiff boxes and drawstring bags

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Bricks n’ mortar high street stores

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UK real-time delivery updates

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No quibble 30 day returns

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5 star independent feedback

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PAUL RYAN
Verified Customer

our daughter loved it and so did we!!

Ian Foster
Verified Customer

Easy to use website and fast delivery, well done

Gabor Toth
Verified Customer

Perfect service with a great attitude.

Viviemne Simpson
Verified Customer

Loved the bear ..ideal for a new baby present

Trusted Customer
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