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Privacy Policy

In this privacy policy, “we” and “our” relates to Bear World Ltd trading as World of Bears, company number 04926394, a company registered in England and Wales, hereafter refered to as World of Bears. “You” and “your” relates to the natural person reading this document that is: considering purchasing, has purchased from World of Bears or is making an enquiry.

HOW WE USE YOUR PERSONAL DATA

We will use the personal information you supply to us in the course of submitting an order for the purpose of fulfilling that order. For furfilled orders we delete the transaction personal details at a minimum of yearly interval.

Along with, or instead of, placing an order you may have sent an enquiry to us, in which we will use the information you’ve provided to respond to and answer the enquiry.

We may contact you by telephone, email or other means in relation to your order, for example: notifying you of delivery status, updating you on stock availability or informing you of changes with the order. You cannot opt out of these communications. We will never combine these communications with marketing promotions that you have a legal right to opt out of.

We may use your data for marketing purposes but will always provide a means for you to opt out. We may occasionally use the data you supplied, in our own Legitimate Interest, to send details of products and services that we believe may be of interest to you. We will never use your data in a way that conflicts with your own legal rights and interests.

If we share information with a third party, such as a payment gateway or delivery company, their use of your data will be limited to the purpose of fulfilling your order.

After your purchase, we use a third party customer feedback service to send you an email and request for your feedback, which you may choose to leave. The feedback is held on the customer feedback service’s website and on our website. The service provider we use is FEEFO.

We will make our reasonable endeavours to ensure that all third parties treat your personal data in a legal and appropriate way.

We endeavour not to transfer the data of EU citizens outside the EU but where we cannot avoid it we will only do so via a third party that have conformed to all of the appropriate EU legislation providing equivalent protection to that if the data was retained within the EU, for example on a EU citizen requesting that a package is delivered outside the EU.

WHAT DATA DO WE HOLD?

We hold the personal data that you supplied in the course of placing your order or enquiry.

The data normally consists of: product information, transactional information, fraud checking information, name, address, phone number, email, special delivery instructions and potentially other information to ensure the successful completion of your order.

We may hold notes of our communication with you through different channels including, but not limited to: email, live chat, CRM (Customer Relationship Management system) and phone.

We will not seek personal information from you relating to race, religion, political affiliation, trade union membership, sexual orientation, medical or genetic history and we ask you not to provide such information to us under any circumstances.

HOW WE HOLD YOUR PERSONAL DATA

We will retain the personal information you supply to us in the course of submitting an order or an enquiry, for the purpose of fulfilling that order, responding to or processing that enquiry.

If you place an order outside of the UK, we will retain an electronic copy of your invoice data for the period required by HMRC, under VAT regulations after which we will delete it.

Your information will be: securely stored on hardware that has limited access to only relevant persons; and on a server maintained by a third party such as a web host. Whether held by us on our hardware, or on our behalf by a third party, it will be kept secure and protected from unauthorised access using all reasonable means.

CO-OPERATING WITH LEGAL AUTHORITIES

If requested, we will pass information about you (and if relevant, your business) to legal authorities who have the legal right to demand such data.

Some advertisers, particularly Facebook, Instagram and Google (but there are others), are used by us and decide what advertisements to show to people based on automated processing of personal information, in order to make those advertisements as relevant as possible to the people who see them. These advertisers should provide the means for you to opt out of such personalisation.

YOUR RIGHTS

If you have engaged with us, but never placed an order, you may request the complete deletion of your details from our systems. Whether or not you have placed an order, you may request us never to contact you again, and we will comply with your request unless you make a further enquiry with us.

You have a number of rights in addition to those mentioned above, including access to the information (“the right to be informed”). If we process your data for marketing purposes on the basis of your Legitimate Interest, you have the right to object. You also have the right to withdraw your Consent to being marketed to, if you previously gave your Consent.

You have the right to see the data held about you and to receive a copy. You have the right to have any errors corrected. You have the right to ask and be told where your data came from.

HOW TO CONTACT US

If you have any questions or concerns, please do not hesitate to contact us through our contact us form.

What are our customers saying?

Excellent service with a good range of bears to choose from. This is a present for our second grandchild who is due in three weeks. A lovely bear, but I was a little disappointed with the actual size of the bear

Pauline Gardner
Verified Customer

Excellent response time, delivery and cost

Trusted Customer
Verified Customer

Was so happy to receive this beautiful bear in the mail. I live in Canada and he arrived really quickly! Very happy that I received him in time for Christmas to give to my daughter.

Joanne Campbell
Verified Customer

Speedy excellent value

Jessica Woolley
Verified Customer

Good service and good place to find tricky to find products

kai newnham
Verified Customer

Shop with confidence

Being established since 1999 in Somersets Cheddar Gorge and County Town of Taunton. The Gorge Bear Co and World of Bears are renowned for being the worlds best and biggest teddy bear shop most people will have ever visited.

Steiff boxes and  drawstring bags image

Steiff boxes and drawstring bags

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Bricks n’ mortar high street stores

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UK real-time delivery updates

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No quibble 30 day returns

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5 star independent feedback

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Sigita Narviciene
Verified Customer

that was very big surprise becouse I was thinkng will be my delivery late when I suspect but for my surprice they arrived very quick .thank you very much.also so sorry for that when I did ask where my parcel?it was alredy in but just family miss unerstanding.... thankyou very much for all of you xx briliiant service

Catherine Hacking
Verified Customer

The whole experience was stress free and exceptionally efficient. I have already recommended you to friends with grandchildren and will not hesitate to use your company again. Also very pleased with my purchases.

Lesley Ashton
Verified Customer

Always get such great service from Elaine & her team... Very prompt service &slovenly products

Linda Buni
Verified Customer

This has been bought for a present, already an owner of several Steiff Ruperts and friends, this one will add to the collection

jane dunsmore
Verified Customer

Fantastic service, easy to use website and prompt delivery

Read our 19318 reviews
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