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Terms & Conditions

Making A Purchase

Making a purchase could not be easier. Just browse our store, and add any items that you wish to buy into the shopping cart. After you have finished your selection, click on ‘Checkout’ and you will be asked for a few details that we need to be able to complete the order.

We accept Visa, MasterCard. We do not charge for any item until it is ready to ship. Backordered items are not charged until they are shipped. If you do not wish to pay online, you may send your card information via phone, fax or by post. Please note Paypal payments are immediate.

If you have made a mistake in your order and cannot correct it in the shopping cart, contact us and we will correct the mistake.

When confirmation of your order is received, this is to indicate that we have received your order. It does not indicate that a contract exists between us. We will indicate acceptance of your order, and hence a contract between us, when we send you an invoice upon shipping.

We have included this term to protect us in the case that a mistake has been made in pricing, i.e. we have inadvertently under-priced goods, or we are no longer able to supply a particular product for some reason. In the case of a change of price, we will always contact you first to ensure that the price is acceptable.

Please note products may vary from pictured due to hand finishing etc, library pictures are used on our web as supplied by manufacturer, sizes are generally tip to toe, so for bears sitting they around around 2/3 of the size. Items are handmade so airbrushing, stuffing, finishing, looks, colour etc can vary, as welll as tags, bows, swing tags and labels. if you are after a specific face look, or type of tag, we are more than happy to take a photo on request of the actual item to be shipped.

When your bundle of fluff arrives please feel free to shake the fur, and pose as required, as after the journey will need some love.

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Orders made by businesses are deemed final and cannot be returned. As a small business we get too many companies ordering products that are then returned after use, as such we do not offer this for business to business sales.

sales are deemed final after good are checked within 3 days of receipt

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In accordance with may of our suppliers terms of trade, we are forbidden from selling products to “a person or company who intends to sell them on third-party platforms or marketplaces”. By placing an order for products on this website, you are confirming that it is not your intention to offer the products for re-sale. Where we suspect its for re-sale, a £10 adminstration charge will be incurred when we cancel your order.

Delivery Schedule

Please note these are estimated times only, and during severe weather or busy periods are subject to taking longer

Mail is collected from us working days only, so if you get a dispatch notification on a non-working day, it is all packed up ready for next working day collection.

  1. In the unlikely event the item has sold out, you can be rest assured its already on order, and should be dispatched to you within 28 days. Where this is not feasible due to supply problems we will let you know.
  2. You must inform us within five days of delivery notification if the goods are lost or damaged in transit or delivered but not received so that we can make a prompt claim against the delivery company and correct the problem. Please quote your order number in all correspondence.
  3. You agree that proof of delivery supplied by our delivery company is sufficient evidence to establish that goods have been received.
  4. Where a delivery query is raised, you agree that details can be passed to risk agencies and authorities to assist in combat of fraud.
  5. Any returns due to non collection / delivery will be refunded minus shipping and for international orders minus and customs and return charges.

 

Tax Charges

Our business is operated from United Kingdom and VAT is added to all orders, and is inclusive within the price shown. Currency of the transaction is GBP, Sterling, £.

Where parcels are sent outside the UK, the price remains the same with the VAT portion contributing towards postage and packing. The customer is responsible for all import duties and taxes.

All T&C’s are governed under english law.

Credit Card Security

Highly secure with sophisticated fraud screening provided by Actinic Payments (Credit Call)
· 100% PCI DSS level 1 compliant.
· Fraud protection enabled through The 3rd Man, 3D secure, CV2 and AVS.

Please note we do not see your credit card details. For full details please visit https://www.pcisecuritystandards.org

Missing Delivery

We will work with you to locate the missing bear, we are currently in an unprecedented rise in claims across all our delivery partners, as such we take this seriously and work closely with couriers and authorities to ensure reliable delivery.

If tracking shows delivered it could be:

    • a bad scan, so please wait 24 hours to see if there is another scan if at wrong location
    • Check neighbours, and those within your household
    • Check safe place

World of Bears reserves the right to share information (the purchaser / recipient details) regarding the any missing parcel to credit risk agencies and Police, and you agree to assist the Police if required

What are our customers saying?

Excellent product

michael whalley
Verified Customer

This is my spare comforter I can't bare the thought of my little one being with out his monkey soother x

Katie Kneen
Verified Customer

Miss Whittaker
Verified Customer

Always 1st class service from World of Bears, delivery super fast, visited both shops several times and always friendly and helpful. Our recent Pandas were a perfect purchase.

Lynn Fletcher
Verified Customer

Prompt service. Competitive price. Well packed. Excellent service

Deborah Waby
Verified Customer

Shop with confidence

Being established since 1999 in Somersets Cheddar Gorge and County Town of Taunton. The Gorge Bear Co and World of Bears are renowned for being the worlds best and biggest teddy bear shop most people will have ever visited.

Steiff boxes and  drawstring bags image

Steiff boxes and drawstring bags

Bricks n’ mortar high street stores image

Bricks n’ mortar high street stores

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UK real-time delivery updates

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No quibble 30 day returns

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5 star independent feedback

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jane teng
Verified Customer

Laurence Mumford
Verified Customer

swift service, delivery and good packaging for safe arrival

Trusted Customer
Verified Customer

Susan Jackson
Verified Customer

Excellant service, and very quick order delivery. Was also emailed with updates, so I knew when the order was going to be recieved.

hannah peacock
Verified Customer

Beautiful bunny received in perfect condition. Excellent value.

Read our 19592 reviews
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