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If you’ve changed your mind about keeping your purchase, please return it, at your cost, in its original condition, unused with proof of purchase and we’ll exchange or refund it. This should be within 30 days of receiving your order. By original condition, we’d expect this to mean that you’ve kept packaging and labels, and that the item and packaging is undamaged and the item is unused.

Refunds exclude the cost of giftwrapping, or personalised products, or your costs in returning the item to us, and for any upgraded postage options and other services provided to you in connection with your purchase unless you return the item to us because of an error on our part or because it is defective.

Any goods returned should be in saleable condition, with labels attached, all packaging, and certificates where supplied, ie in the condition that you received them and not contaminated.

Please return to:

World of Bears
20 Lower Middle Street

Please note all Non-UK (International) orders whether rejected/returned, , the amount refunded will be the total less the actual cost of shipping, customs charges and returns charges which maybe higher than the contribution paid.

We do not accept returns from businesses

Trade Returns

For trade sales (to businesses, paid by business cards, business paypal, personnel card, volume sales and multiple items) all sales are final. Any shortages must be reported within 24 hours of receipt. Any returns subject to agreement.

Faulty Products

Please email us with the issue, with photos, so we can quickly resolve the issue, for faulty products within 30 days of receipt we would either offer a refund/repair/replace the item dependent on the nature of the problem.

For items that are over 30 days from receipt, but less than six months, we would attempt repair on return, and if this wasn’t possible offer a replacement.

Please note a faulty product, is not a ripped or torn product through aggressive play, soft toys are for cuddling or facial expression 🙂

What are our customers saying?

Easy to order - quick delivery - well packaged - lovely product.

Jane Steele
Verified Customer

Great service, great product.

Suzanne Lamont
Verified Customer

Very quick service and carried out my instructions as regarding lack of labelling as bear was a present.

Mark robinson
Verified Customer

As always very helpful and keep up todate as to delivery time I love the web site and the helpful assistance I always receive

Trusted Customer
Verified Customer

My little bear arrived adorned with a pretty pink dress..Ooops,she had holes in her nick nicks, I rang with my issue and it was solved by sending her a new dress along side Apologies..All's well that ends well.

Cherrill Holmes
Verified Customer

Shop with confidence

Being established since 1999 in Somersets Cheddar Gorge and County Town of Taunton. The Gorge Bear Co and World of Bears are renowned for being the worlds best and biggest teddy bear shop most people will have ever visited.

Steiff boxes and  drawstring bags image

Steiff boxes and drawstring bags

Bricks n’ mortar high street stores image

Bricks n’ mortar high street stores

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UK real-time delivery updates

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No quibble 30 day returns

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5 star independent feedback

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Verified Customer

Great quality, nicely packaged, made a lovely gift

Jim Mellor
Verified Customer

Really good selection and great price. Delivery was we'll wrapped and quick. Don't buy a lot of teddy bears but will definitely use them again.

Pamela Stevenson
Verified Customer

Brilliant service, delivered on time and such a beautiful bear.

Rachel Bartlett
Verified Customer

Excellent service. Easy to order the product, quick dispatch.

Susanne Bennett
Verified Customer

My order arrived extremely quickly, in excellent packaging.

Read our 19472 reviews
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