+44 (0)1823 332050 |

Bricks n' mortar high street stores


If you’ve changed your mind about keeping your purchase, please return it, at your cost, in its original condition, unused with proof of purchase and we’ll exchange or refund it. This should be within 30 days of receiving your order. By original condition, we’d expect this to mean that you’ve kept packaging and labels, and that the item and packaging is undamaged and the item is unused.

Refunds exclude the cost of giftwrapping, or personalised products, or your costs in returning the item to us, and for any upgraded postage options and other services provided to you in connection with your purchase unless you return the item to us because of an error on our part or because it is defective.

Any goods returned should be in saleable condition, with labels attached, all packaging, and certificates where supplied, ie in the condition that you received them and not contaminated.

Please return to:

World of Bears
20 Lower Middle Street

Please note if Non-UK (International) orders are rejected, and returned to us, the amount refunded will be the total less the actual cost of shipping, customs charges and returns charges

we do not accept returns from businesses

Trade Returns

For trade sales (to businesses, paid by business cards, business paypal, personnel card, volume sales and multiple items) all sales are final. Any shortages must be reported within 24 hours of receipt. Any returns subject to agreement.

Faulty Products

Please email us with the issue, with photos, so we can quickly resolve the issue, for faulty products within 30 days of receipt we would either offer a refund/repair/replace the item dependent on the nature of the problem.

For items that are over 30 days from receipt, but less than six months, we would attempt repair on return, and if this wasn’t possible offer a replacement.

Please note a faulty product, is not a ripped or torn product through aggressive play, soft toys are for cuddling or facial expression 🙂

What are our customers saying?

jon darling
Verified Customer

Super cute and has been adopted as Wilbur!

Fash Jackson
Verified Customer

It's a present for a friend's new baby

Ros Facer
Verified Customer

One item was out of stock, but contacted by seller who was very helpful & knowledgeable in regards to an alternative. Delivery nice & quick & good prices.

Tom Glass
Verified Customer

Lovely product and quick and friendly service.

Jocelyn Sinclair
Verified Customer

Shop with confidence

Being established since 1999 in Somersets Cheddar Gorge and County Town of Taunton. The Gorge Bear Co and World of Bears are renowned for being the worlds best and biggest teddy bear shop most people will have ever visited.

Steiff boxes and  drawstring bags image

Steiff boxes and drawstring bags

Bricks n’ mortar high street stores image

Bricks n’ mortar high street stores

UK real-time delivery updates image

UK real-time delivery updates

No quibble 30 day returns image

No quibble 30 day returns

5 star independent feedback image

5 star independent feedback

Subscribe to our newsletter!

Reviews IO Logo
Valerie Redford
Verified Customer

Prompt service .Bear really well packed

Anne Mcanespie
Verified Customer

Excellent service, speedy delivery

Jacqueline Montgomery
Verified Customer

Quick delivery

James Hudgell (For Gibbons)
Verified Customer

I found them very helpful. Delivery excellent received next day.

Sandra Mashiter
Verified Customer

Service was very professional and also felt personal, with a little hand written note.

Read our 19067 reviews
Reviews IO Logo